Code: TLI22321
Certificate II in Rail Customer Service
Methods of delivery
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Qualification level
Certificate II
Training options
Apprenticeship / Traineeship
This is entry-level qualification is designed for people engaged in operations within the rail customer service environment. The course contents provides training and skills to undertake a range of tasks involving known routines and procedures, as well as taking some responsibility for the quality of work outcomes.
The TLI22318 Certificate II in Rail Customer Service qualification is aligned to the following defined roles:
- booking clerk
- customer service attendant/assistant
- passenger service officer
- station assistant/officer
- train buffet operator
- train conductor.
The TLI22318 Certificate II in Rail Customer Service qualification is aligned to the following defined roles:
- booking clerk
- customer service attendant/assistant
- passenger service officer
- station assistant/officer
- train buffet operator
- train conductor.
Government assistance