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Diploma of Banking Services Management

Code: FNS50922

Diploma of Banking Services Management

Methods of delivery

Qualification level


Training options

Apprenticeship / Traineeship
This qualification reflects a range of roles with team and business result responsibilities in customer contact centres or retail and/or commercial financial services environments within banking or other deposit-taking institutions. Individuals in these roles have autonomy in performing technical operations; apply solutions to a range of often complex problems; and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.