Discover the skills and training needed for this occupation
Call or Contact Centre and Customer Service Managers organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
0
People employed in SAExplore by region
-20%
1-Year changeGrowth in previous years
-1%
5-Year changeGrowth in previous years
SA Future Demand:Strong
The skills that Call or Contact Centre and Customer Service Managers need
Learning new skills can certainly get you into a job quicker — but it’s not always about securing a job today. Each skill you build can be a stepping stone towards great opportunities in the future. Here are some skills needed for this occupation.
- Planning and organising
- Teamwork
- Digital engagement
- Reading
- Oral communication
- Initiative and innovation
- Writing
- Learning
- Problem solving
Where are people currently employed?
| Region | Employed | 1 Year Change | 5 Year Change |
|---|---|---|---|
RegionSouth Australia - South East | Employed211 | 1 Year Change-27% | 5 Year Change-27% |
RegionSouth Australia - Outback | Employed38 | 1 Year Change-36% | 5 Year Change-30% |
RegionBarossa - Yorke - Mid North | Employed64 | 1 Year Change-20% | 5 Year Change-3% |
RegionAdelaide - West | Employed336 | 1 Year Change-22% | 5 Year Change7% |
RegionAdelaide - South | Employed420 | 1 Year Change-17% | 5 Year Change-21% |
RegionAdelaide - North | Employed523 | 1 Year Change-15% | 5 Year Change4% |
RegionAdelaide - Central and Hills | Employed439 | 1 Year Change-21% | 5 Year Change47% |
Data from Skills SA, and Jobs and Skills Australia | Skills SA |